Adactus Housing Group

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complaints service feedback form

We are constantly working to improve our services and would welcome your feedback.

Please take a few moments to complete this form to let us know whether you are satisfied with the way your complaint has been handled. Completing it will not affect the outcome of your complaint.

Please note this form should only be completed by residents who have submitted a formal complaint.

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Fields marked with a * are required


*Please tell us your Name:
*Please tell us your address:
*Was it easy to make your complaint?:	Yes No
*Was the Complaint Leaflet clear and easy to understand?:	Yes No
*Were the staff who dealt with your complaint helpful?:	Yes No
*Were you kept informed about how your complaint was progressing?:	Yes No
*Were you happy with the time it took to investigate your complaint?:	Yes No
*Were the response letters clear and easy to understand?:	Yes No
*How would you rate the Complaints Service overall?:	Very Good Good OK Poor Very Poor
Do you have any ideas on how we could improve the complaints service? If so, please use the space below to give details. :

Adactus Housing Group Ltd
Turner House, 56 King Street, Leigh, Lancs, WN7 4LJ
Tel: 01942 608 715