In accordance with the principle of co-regulation, the members of the Adactus Group Structure have sought and achieved a number of accreditations from independent organisations to help identify quality and raise the standard of services.

The Group's members have also commissioned independent reviews to provide health checks on current practices and pointers for improvement.

For customer services:

• Customer Contact Association Global Standard
• We are committed to the Chartered Institute of Housing's Complaints Charter

For health and safety:

• British Safety Council - four star health and safety audit no. 18SV/2048003

Gas repairs and maintenance:

• GasSafe registered no. 48893

Electrical works:

• NICEIC approved contractor no. 028418

For sheltered housing:

• Awarded Centre for Sheltered Housing and Support Code of Practice
• Attained minimum of Level B of Quality Assessment Framework achieved across all sheltered schemes

For anti-social behaviour:

• We are commited to the Respect Standard

For human resources:

• 2012 Best Companies two star accreditation
• no. 26 on The Sunday Times Top 100 'Best Not-For-Profit Organisations to Work For' in 2012

• We are commited to the positive about disabled people standard

For repairs and maintenance:

• 2010 Market test of maintenance services by Just Housing
• 2012 Value for Money review of the direct labour squad by Tindall Davies

For governance:

• 2011 Independent governance review by Campbell Tickell
• 2013 Board payment review (forthcoming)

For staffing:

• 2011 Best Companies assessment
   
   

For development:

• 2010 Compliance Audit by KPMG
• 2011 Compliance Audit by KPMG
• 2012 Compliance Audit by KPMG

For resident involvement:

• 2012 Tenant involvement review by Open Communities

For Value for Money:

• Annual Housemark benchmarking of service costs