Offer: Publish regular updates on events and other resident involvement activity on social networking sites  
How Measured: Numbers registered on Facebook & Twitter 
How Monitored: Quarterly by Area Panel 

Offer: To publish key performance indicators via newsletter and website every six months 
How Measured: Number of articles published 
How Monitored: Annually by newsletter editorial panel and Area Panel 

Offer: Produce an Annual Report with resident input 
How Measured: Evidence of resident input 
How Monitored: Annually by newsletter editorial panel & Area Panel 

Offer: To run a Neighbourhood Fund with residents deciding how funds are awarded 
How Measured: Award of funding to different projects 
How Monitored: Annual monitoring report to Area Panel 

Offer: To have an editorial advisory panel assisting in the production of our tenant newsletter 
How Measured: Evidence of residents sitting on the panel 
How Monitored: Annual review of panel member satisfaction with level of input 

Offer: Include at least one AHA/BHA resident in the award of major customer facing contracts 
How Measured: Numbers of resident involved 
How Monitored: Annual monitoring report to Area Panel 

Offer: Provide performance information (tailored to local requirements) on a quarterly basis together with the opportunity to meet with service heads on an annual basis
How Measured: Records of meetings held and information sent out 
How Monitored: Quarterly monitoring report to Area Panel 

Offer: Publish decisions by the Boards of AHA, BHA and CCH to enable tenant scrutiny 
How Measured: Feedback from tenants via website 
How Monitored: Quarterly monitoring report to Area Panel 

Offer: Provide an annual maintenance grant for properly constituted groups 
How Measured: Budget allocated for grants to tenants’ groups 
How Monitored: Quarterly monitoring report to  Area Panel 

Offer: Publicise successful Anti-Social Behaviour outcomes to promote ASB service and encourage greater take up
How Measured: Press releases and articles in tenant newsletters 
How Monitored: Quarterly feedback on press coverage to Area Panel meeting 

Offer: Recruit new members to SCIP group
How Measured: Introduce at least 3 new members to the SCIP group
How Monitored: Quarterly feedback to the Area Panel

Offer: Provide SCIP with knowledge of new stock within Sefton
How Measured: Organise stock tour to include Servite stock and new builds 
How Monitored: Post event review

Offer: Arrange an Area Panel “get together” on annual basis
How Measured: Holding of event by March 2014 
How Monitored: Post event review