Offer: Adactus will re-establish the Miles Platting Area Panel in Spring 2011.
How Measured: Area wide consultation underway to encourage participation in this forum.
How Monitored: Regional Manager and Head of Regeneration to oversee the re-establishment of the panel.

Offer: Adactus will provide more feedback to residents on the results of consultation events that they have participated in.
How Measured: Articles in tenants’ newsletters, ward newsletters, website, facebook and twitter.
How Monitored: Feedback at the Miles Platting Area Panel.

Offer: Adactus will support tenant and residents associations in the areas where we operate..
How Measured: Feedback from Head of Regeneration at Area Panel meetings. Articles on the activities of the various groups will be published in the newsletter and on the website.
How Monitored: To the Miles Platting Area Panel as a standard agenda item.

Offer: Properties to be maintained to the Property Management Standard set out in the PFI contract.
How Measured: Monthly contract reports.
How Monitored: Feedback at Miles Platting Area Panel

Offer: Carry out weekly checks of the multi storey blocks.
How Measured: Monthly contract reports.
How Monitored: Feedback at the Miles Platting Area Panel

Offer: Residents with emergency call services will have the opportunity to select from a range of service levels.
How Measured: Options communicated to residents by December 2011
How Monitored: Report to panel

Offer: Adactus will support and contribute funding for diversionary activities for young people in the Miles Platting neighbourhood.
How Measured: A portion of the regeneration budget will be used to support bids for grant funding for diversionary activities.
How Monitored: An update will be provided to the Miles Platting Area Panel at each meeting on bids that have been submitted

Offer: Adactus operate an in-house financial inclusion service but will do more to publicise alternative sources of advice such as New East Manchester’s Money Mentors, the Citizens Advice Bureau and National Debt Line.
How Measured: Articles in tenants’ newsletters, posters in the office reception and other public buildings in the area, ward newsletters and the website
How Monitored: Feedback on referrals made to external agencies at the Miles Platting Area Panel

Offer: Successful outcome of cases in Miles Platting will be publicised to promote how ASB can be resolved and that if reported it will be dealt with.
How Measured: Press release, articles in tenants’ newsletters, ward newsletters and website
How Monitored: Feedback on number of successful ASB cases at Miles Platting Area Panel meeting

Offer: Mediation will be offered in all cases where appropriate in instances where neighbours are in dispute.
How Measured: Numbers of cases in Miles Platting taking up mediation. Reports on engagement with the process and success to be provided to the Miles Platting Area Panel
How Monitored: Figures provided to Miles Platting Area Panel every six months