Offer: To publish key performance indicators via newsletter and website every six months
How Measured: Number of articles published
How Monitored: Annually by newsletter editorial panel and Area Panel.

Offer: Publish regular updates on events and other resident involvement activity on social networking sites 
How Measured: Numbers registered on Facebook & twitter and Number of updates on website / facebook / twitter 
How Monitored: Quarterly by Area Panel.

Offer: Produce an Annual Report with resident input
How Measured: Evidence of resident input
How Monitored: Annually by newsletter editorial panel & Area Panel. 

Offer: To run a Neighbourhood Fund with residents deciding how funds are awarded
How Measured: Award of funding to different projects 
How Monitored: Annual monitoring report to Area Panel.

Offer: To run a Green Grants scheme in the Area with residents deciding how funds are awarded   
How Measured: Award of funding to different projects 
How Monitored: Annual monitoring report to Area Panel.

Offer: To have an editorial advisory panel assisting in the production of our tenant newsletter   
How Measured: Evidence of residents sitting on the panel  
How Monitored: Annual review of panel member satisfaction with level of input.

Offer: Include at least one AHA/BHA resident in the award of major customer facing contracts 
How Measured: Numbers of resident involved 
How Monitored: Annual monitoring report to Area Panel.

Offer: Provide performance information (tailored to local requirements) on a quarterly basis together with the opportunity to meet with service heads on an annual basis
How Measured: Records of meetings held and information sent out 
How Monitored: Quarterly monitoring report to Area Panel. 

Offer: Publish decisions by the Boards of AHA, BHA and CCH to enable tenant scrutiny  
How Measured: Feedback from tenants via website 
How Monitored: Quarterly monitoring report to Area Panel.  

Offer: Provide an annual maintenance grant for properly constituted groups 
How Measured: Budget allocated for grants to tenants’ groups 
How Monitored: Quarterly monitoring report to Area Panel. 

Offer: All homes available for re let will meet the Home Standard
How Measured: Random inspections of voids by West Area Panel members 
How Monitored: Quarterly monitoring report to Area Panel.

Offer: Publicise successful Anti-Social Behaviour outcomes to promote ASB service and encourage greater take up 
How Measured: Press releases and articles in tenant newsletters 
How Monitored: Quarterly feedback on press coverage to Area Panel meeting. 

Offer: Display the outcome of block inspections, including the actions to be taken, in communal areas 
How Measured: Publication of notices  
How Monitored: Block inspections/spot checks.

Offer: Advise residents in writing of upcoming estate inspections 
How Measured: Receipt of postcard by residents 
How Monitored: Customer feedback.

Offer: Arrange an area panel get together on annual basis
How Measured: Holding of event by March 2013 
How Monitored: Post event review.