The Resident Involvement Framework

We provide a wide range of opportunities for you to influence, monitor and scrutinise our services, as summarised in our Resident Involvement Framework below. This was revised in February 2013. 

Webconnect

Webconnect is all about connecting you to the heart of the decision-making process. We host blogs on our websites which contain:

• Details of events, new developments, projects we support and other news
• Performance information
• Scrutiny reports
• Links to Board Papers.
• Videos giving a summary of the decisions made by board.
• Feedback on consultations
• Feedback on complaints

The blog allows you to leave comments or questions and you are guaranteed a response.

Your feedback on scrutiny reports will be reported to the Adactus500 Scrutiny Panel and your feedback on Board decisions will be reported back to the Board. You can also share our blogposts with your friends via email, Facebook or Twitter.

Our website provides a comprehensive Information section which details our services and activities with text, maps and graphics.  We use a wiki approach to publishing our customer information, so anyone can easily contribute to the Information we publish to help us improve its content overtime. Visit our Information pages to find out more. Social Media

You can get involved through our Facebook or Twitter pages. We have set up pages for each housing association in the Adactus Group Structure and regularly post information on events happening in your area and news from across the Adactus Group. But it’s not just about news and announcements, we also invite your comments about the service you receive.

Social Media

You can get involved through our Facebook or Twitter pages. We have set up pages for each housing association in the Adactus Group Structure and regularly post information on events happening in your area and news from across the Adactus Group. But it’s not just about news and announcements, we also invite your comments about the service you receive.

Adactus500

We use the Adactus500 to gain detailed insight from our customers about their views of our plans to develop services.  

The Adactus500 launched in early 2011 and has been a great success. Up to March 2013, we had carried out 44 consultations  and1599 questionnaires completed by 308 different residents.

We initially invited a random selection of 500+ residents to take part but from April 2013 any tenant or leaseholder, not subject to legal action, can take part.

This is how it works:

• Residents log-in to our website and register to become an Adactus500 member.
• Adactus500 members can choose exactly which topics they would like to give their views on.
• Members can choose how to give feedback (e.g. online questionnaires, focus groups, scrutiny panel).
• Members have access to the Adactus500 mini-site.
• Adactus500 members will receive points when they complete an activity.
• Points can be redeemed for a variety of reward vouchers, including shopping, leisure activities & charity donations.

New for 2013:

As well as expanding the Adactus500 to make it available to all residents, we have also introduced two exciting new opportunities:

• Take part in a scrutiny panel
• Take part in an ad hoc Tenants Complaints Panel

Local Area Panels

We have set up six Local Area Panels throughout the North West open to residents in the following areas:

• TARP (Tenants and Residents Panel):  CCH residents living in Chorley Borough.
• Wigan and Leigh Area Panel:  AHA residents living in Wigan & Leigh area.
• ANAP (Adactus North Area Panel):  AHA residents living in North Manchester.
• SNAP (South Neighbourhood Area Panel):  AHA residents living in South Manchester.
• Neston Forum:  AHA residents living in The Wirral.
• _·   SCIP (Sefton Customer Involvement Panel):  AHA & BHA residents living in Sefton.
  
  

We also support the following groups:

• YPRF (Young People’s Resident Forum):  AHA young tenants living in supported accommodation.
• Sheltered Focus:  Any resident of Sheltered Accommodation.
• Miles Platting Area Panel: Any AHA resident living in the Miles Platting PFI area.

Neighbourhood Fund

Each year, Adactus aims to make efficiency savings. A substantial part of this money is made available to local residents and community groups to bid for funding to make improvements in their areas. All Neighbourhood Fund funding decisions are made by residents. In the Miles Platting PFI area, residents can apply for Miles Platting You Decide funding.

Resident Groups

We support formal Residents Groups and help new groups set up. We can provide one-to-one training and support, and can award support grants to help groups with running costs.

Support for Community Groups

We support community groups and social enterprises working in the areas where we have properties and can provide training and other support to help them become self-sufficient.

We have teamed-up with Open4Funding to develop an online tool to help community and voluntary groups access external funding from the government, Lottery and from Trusts.  The tool is available to help identify:

• Funding in Chorley.
• Funding in Manchester.
• Funding in Wigan.

 
Local Events

We hold one-off events from time to time, if we need to promote a service in a particular area, or if we need to consult with residents on a specific topic.

We also undertake general customer research to support the development of our services:

• We regularly use a postal or telephone questionnaire to ask about your overall satisfaction with our services.
• Point of Service Questionnaires: If you receive a service from us (e.g. a repair) you will be asked to give us feedback on the service you received.
• Short Telephone Surveys / Text surveys: From time to time we also conduct short telephone surveys to help us research residents’ views. Residents using our call connect or mobile connect service will be asked if they have a few moments to answer a few questions at the end of their call.
• We also text residents from time to time (with their consent) to find out their views on a particular topic.