Our annual reports summarise our performance against both the National Standards set by our regulator and the Local Offers agreed with our customers.  They also set out our plans for future improvements to services.

The latest reports cover the period 1 April 2010 to 31 March 2011 and were published on 30 September 2011.

This is the second year that we have prepared annual reports for tenants with the help of the Tenant Editorial Panel.  In the reports you can find pictures, stories and numbers that set out what happened in the year, as well as our priorities for 2011/12.

We have made some changes to the reports following feedback from the Adactus500: they are now less lengthy, use simpler language and a more user-friendly presentation of statistics.  We have also made use of comments from tenants in the ‘big stories’ which have featured on the Adactus blog since April.

A report has been produced for each area covered by a different Local Offer.

Manchester (North)

You can download the 2010/11 annual report for Manchester (North) from our website (pdf format).

Manchester (South), Trafford and Cheshire

You can download the 2010/11 annual report for Manchester (South) from our website (pdf format).

Miles Platting

You can download the 2010/11 annual report for Miles Platting from our website (pdf format).

Neston

You can download the 2010/11 annual report for Neston from our website (pdf format).

Sefton

You can download the 2010/11 annual report for Sefton from our website (pdf format).

Lancashire

You can download the 2010/11 annual report for Lancashire from our website (pdf format).

You can download the 2010/11 annual report for Beech Housing Association from our website (pdf format).

You can download the 2010/11 annual report for Chorley Community Housing from our website (pdf format)

You can download the 2010/11 annual report for Lune Valley Rural Housing Association from our website (pdf format)