Last updated 11/07/2012
Repairing Responsibilities
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The responsibility to make sure your home is maintained in a good state of repair lies with both you as tenant, and us as your landlord. Your main responsibility is to report repairs quickly to avoid further problems arising.
However, there are a number of repairs which are the tenants responsibility. These are outlined in your tenancy agreement, and are set out in the table in the next section. Please contact us if you have any queries about this.
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REPAIR
Comments
Our
responsibility
Your
responsibility
Baths and basins
Our responsibility
Χ
Bathroom fittings
Except WC seats, cabinets,
mirrors, towel rails and toilet
roll holdersΧ
Chains and plugs
On baths, basins and sinks
Χ
Chimneys
Except sweeping
Χ
Communal Areas
Lifts and stairs
Χ
Decoration (external)
Χ
Decoration (internal)
Except when damage is
caused by structural defectΧ
Domestic Appliances
Cookers, fridges,
washing machines and
dishwashers, unless you
pay a service chargeΧ
Doors
Internal and external including
frames and door furniture
provided by usΧ
External Door Locks
Except lost keys and repairs
due to forced entry if you
are locked outΧ
Electrical systems
Except replacing fuses, plugs,
doorbells and the meter from
your supplierΧ
Fences and gates
Except party fences
Χ
Fireplaces
Except decorative
Χ
Fittings & fixtures
Such as curtains, curtain
rails & coat hooksΧ
Floor coverings
Including easing doors when
you have new carpet fittedΧ
Garden
Unless communal garden and
you pay a service chargeΧ
Pipe work, taps and
appliance supplied by usΧ
Glazing
Except where broken as result
of a crime, must be reported
to PoliceΧ
Including storage heaters and
heaters fitted electrical fires,
when supplied by usΧ
Pest Control
Your responsibility
Χ
Kitchens and worktops
Except domestic appliances
Χ
Light fittings
Except light bulbs,
dimmer switches, fuses,
fluorescent tubes and startersΧ
Plastering
Except hairline cracks
associated with decoratingΧ
Plumbing repairs
Except for washing machine
and leaks and dishwashersΧ
Re-lighting pilot lights
Including resetting heating
controlsΧ
Re-washer taps
Χ
Roofs and external walls
Χ
Sinks
Except blockages
Χ
Smoke Alarms
Testing unless in communal arears
Χ
Smoke Alarms
Repairs and Replacements
Χ
Sockets and switches
Χ
TV Aerials
Except Communal
Χ
Washing Lines
Except Communal
Χ
Windows
Χ
Shared owners should check their lease to see who has responsibility before ordering the repair.
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You are responsible for maintaining any improvements that you have carried out or that have been done on your behalf.
If you moved into your property through a mutual exchange then you are responsible for the repair and maintenance of any improvements made by the previous resident.
If any repairs are required as a result of damage caused by you, your family or visitors to your home, you will be charged for these repairs.
If you are unsure whether a repair is your responsibility or not please contact us.
Please send Feedback
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View Latest >
11/07/2012
Updated by Elesh Makwana on 11/07/2012 15:54:01
Comment: Amended table to 100%
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Look back >
11/07/2012
Updated by Elesh Makwana on 11/07/2012 14:42:39
Comment: Amended table to 100%.
Details: (show)Chapter titled "Repairing Responsibilities - Your and Ours" content changed.
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Look back >
14/03/2012
Updated by Athanasios Protopapas on 14/03/2012 09:42:30
Comment: Amended icons marking responsibilities on table to display correctly.
Details: (show)Chapter titled "Repairing Responsibilities - Your and Ours" content changed.
