Company

• Adactus Housing Group
• Adactus Housing Association
• Beech Housing Association
• Chorley Community Housing

• Abandonment Policy and Procedure
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Tenancy Matters

  Content:

  • Overview
  • , Our approach
  • , Note
• Central Debt Collection Services (CDCS) - Enforcement Division
  Companies:

  Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Money Matters, Rent Matters, Tenancy Matters

  Content:

  • Overview
  • , How to avoid being in this situation
  • , How can your landlord help
  • , Contacts
• Contacting us on behalf of a tenant
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Company Information, Rent Matters, Tenancy Matters

  Content:

  • Introduction
  • , What to expect when you contact us on behalf of a tenant
  • , What to do if you contact us frequently on behalf of a tenant
  • , Professionals representing tenants
• Contacting us out-of-office hours
  Companies:

  Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Company Information, Rent Matters, Repairs and Maintenance, Tenancy Matters

  Content:

  • Introduction
  • , Emergency repairs contact
  • , Other emergencies
  • , Non-emergency contact
• Data Protection and Access to Personal Information
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Company Information, Complaints, Tenancy Matters

  Content:

  • Overview
  • , How we use your personal information
  • , Privacy and Confidentiality
  • , Supported Tenants
  • , Protecting Personal Information
  • , Access to Personal Information
  • , Data Protection Registration Details
• Flexible Tenure Policy
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Home Ownership, Lettings, Tenancy Matters

  Content:

  • Overview
  • , Aims and objectives of the policy
  • , Eligibility Criteria
  • , Open & Fair without Discrimination
  • , Access to Information
• Home Contents Insurance
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Home Ownership, Lettings, Tenancy Matters

  Content:

  • Overview
  • , Payment of the premium
  • , Insurance for your home contents
  • , New-for-Old insurance
  • , Special low,minimum sums insured
  • , What you are covered for
  • , How to apply
  • , Keeping up the payments
  • , Start date
  • , Special Notes
• Local Lettings Plans
  Companies:

  Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Lettings, Tenancy Matters

  Content:

  • Overview
  • , The Local Lettings Plan
  • , Available properties
• Moving Out
  Companies:

  Adactus Housing Group

  Categories:

  Lettings, Tenancy Matters

  Content:

  • Overview
  • , Shared Ownership
  • , Transfers
  • , Mutual Exchanges
  • , HomeSwapper
  • , Tenancy succession
  • , Tenancy assignment
  • , Moving Out checklist
• New Home Relet Standard
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Lettings, Tenancy Matters

  Content:

  • Overview
  • , What you can expect
  • , What you need to do
  • , How we monitor these standards
  • , Our relet standards
  • , General information
  • , Strategy
• Paying Your Rent
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Money Matters, Rent Matters, Tenancy Matters

  Content:

  • Payments
  • , By Direct Debit
  • , With your Allpay Payment Card
  • , Through our website
  • , By Standing Order
  • , Over the Telephone
  • , By Post
• Property and Tenancy Audit Policy
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Lettings, Tenancy Matters

  Content:

  • Statement
  • , Aims
  • , Scope
  • , Context
  • , Definitions
  • , Our Approach
  • , Responsible Persons
  • , Service Standards
  • , Equality and Diversity
  • , Monitoring and Evaluation
• Rent Increases
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Accountability and Involvement, Money Matters, Rent Matters, Tenancy Matters

  Content:

  • Overview
  • , How we set your rent
  • , When the proposed new rent can start
  • , What you must do when you receive your rent increase notice
• Respect: ASB Charter for Housing
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Neighbourhoods, Tenancy Matters

  Content:

  • Overview
  • , 1: Demonstrating leadership and strategic commitment
  • , 2: Providing an accessible and accountable service
  • , 3: Taking swift action to protect communities
  • , 4: Adopting a supportive approach to working with victims and witnesses
  • , 5: Encouraging individual and community responsibility
  • , 6: Having a clear focus on prevention and early intervention
  • , 7: Ensuring that a value for money approach is embedded in our service
• RightSize Scheme
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Lettings, Money Matters, Rent Matters, Tenancy Matters

  Content:

  • Overview
  • , What is Bedroom Tax?
  • , What is a spare bedroom?
  • , What does this mean to you?
  • , Could this be you?
  • , What are your options?
  • , How Can Adactus Help?
  • , What should I do next?
  • , Frequently Asked Questions
• Supported Housing
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Company Information, Tenancy Matters

  Content:

  • Overview
  • , Directly Managed Projects
  • , Agency Managed Accommodation
  • , The Adactus Tenancy Support Service
• Tackling Anti-Social Behaviour
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Neighbourhoods, Tenancy Matters

  Content:

  • What is Anti-Social Behaviour?
  • , Confidentiality
  • , Action Plans
  • , Dealing with a Complaint
  • , Mediation
  • , Legal Action
  • , Emergency Situations
  • , Hate Incidents
  • , Monitoring the Service
  • , Working with Partners
• Tenancy Fraud
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Tenancy Matters

  Content:

  • Our policy
  • , What is tenancy fraud?
  • , Preventing, detecting and tackling tenancy fraud
  • , What if you suspect tenancy fraud?
• Tenancy Policy
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Lettings, Tenancy Matters

  Content:

  • Statement
  • , Aims
  • , Scope
  • , Context
  • , Definitions
  • , Our Approach
  • , Responsible Persons
  • , Service Standards
  • , Equality and Diversity
  • , Monitoring and Evaluation
• Tenancy Quick Start Guide
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Lettings, Tenancy Matters

  Content:

  • Contacting us
  • , Your tenancy agreement
  • , Your rights
  • , Our services
  • , Your home
  • , Your neighbourhood
  • , If something goes wrong...
  • , Further information
• Untidy Garden Procedure
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Complaints, Neighbourhoods, Tenancy Matters

  Content:

  • Overview
  • , Procedure
  • , Note
• Welfare Reform - What you need to know
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Money Matters, Rent Matters, Tenancy Matters

  Content:

  • Changes to welfare reform
  • , Universal Credit
  • , Under-Occupation
  • , Capping
  • , Non-dependent deductions
  • , Disability Living Allowance (DLA) - Personal Independence Payment
  • , Incapacity benefit / Income Support for illness or disability
  • , Tax Credits
  • , How we can help and support you
  • , Useful Contacts
• Witness Support
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Tenancy Matters

  Content:

  • Introduction
  • , Witness & Victim Support
  • , What support can we offer
  • , After the court hearing
• Your Tenancy Agreement
  Companies:

  Adactus Housing Group, Adactus Housing Association, Beech Housing Association, Chorley Community Housing

  Categories:

  Tenancy Matters

  Content:

  • Your Agreement With Us
  • , Types of Tenancy
  • , Your rights
  • , Keeping your Promises
  • , Commonly Asked Questions
  • , Your Right to Information
  • , Your Right to Consultation
  • , Data Protection