Adactus Housing Group Ltd
resident involvement statement
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Introduction
This Statement provides an overview of our broad aims for involving residents. It explains how our resident involvement work promotes accountability, influences the services we provide and improves the neighbourhoods in which we work. The Statement has been produced by the Adactus Housing Group following consultation with residents of Adactus Housing Association, Beech Housing Association and Chorley Community Housing. It reflects the shared aspirations for achieving group-wide outcomes from resident involvement and provides a framework within which more local objectives, strategies and involvement opportunities can be developed in partnership with residents.
Relevant Business Plan Objectives & Corporate Goals
| Objective | Goal |
| Listen and respond to the views of our customers in seeking continuous improvement in our activities. | Increase resident satisfaction: achieve a 4 percentage point increase in resident satisfaction with overall service by 31 March 2011 (average across the group). |
| Provide services to neighbourhoods as well as to individual tenants. | Help improve neighbourhoods: increase neighbourhood satisfaction within the neighbourhoods we operate in by 31 March 2011. |
| Maintain strong governance with board members who provide the Group with a diversity of knowledge and experience. | Ensure that the group members' boards add value. |
Related documents
Resident Involvement Strategy(s)
Resident Information Framework
Resident Consultation Framework
Accessibility Standards for Residents’ Meetings and Events
Residents’ Route to Board
Resident Involvement Menus
Participation & Consultation Policy (CCH)
All resident involvement documents are freely available from the Group’s offices and website (www.adactushousing.co.uk) and will be produced in other formats such as large print, audio, or in other languages on request.
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