Adactus Housing Group

During the board meetings held in February and March 2012 it was agreed to publish a summary of complaint determinations made by board members at stage 3 of our complaints procedure. The following complaint was considered by a panel of the board in March 2012. Summary Ms P, a tenant of Adactus Housing Association, submitted a complaint regarding the Association’s failure to adhere to her preferred method of contact and incorrect advice she had been given in relation to a …

Read more or Comment >>

Technology is advancing at a rapid rate. Nowadays you can do virtually everything online – speak to friends, pay our bills, be entertained with online music or videos, find a partner, the list is endless! Housing associations like ourselves are increasingly using social networking sites to communicate with tenants (and tenants themselves are using the internet to communicate with us). We asked Adactus500 members to give us feedback on their use of the internet (and our website), their use of …

Read more or Comment >>

In March and April of this year we asked Adactus500 how satisfied they were with our overall service, the quality of their home and neighbourhood, our repairs and maintenance and whether we took their views into account.  » Please click here to view the infographics report. What we learned from the results: 1. Four fifths of the members said they were satisfied with our overall service, a slight increase on previous years. 2. Well over three quarters said they were …

Read more or Comment >>

After the success of last year, the Adactus Neighbourhood Fund is now going forward into its third year. At the heart of the fund are local residents making decisions for their local area. All the awards are made through local Residents Judging panels in the areas where Adactus have homes. In 2010 / 2011 we funded community projects totalling £200,000 across the North West. A further £200,000 has now been allocated for 2012. So, if you want to run a …

Read more or Comment >>

In October 2011, we published 4 Annual Reports for each subsidiary, illustrating how we had performed over the previous year under each of the National Standards: • Tenant Involvement & Empowerment • Home • Tenancy • Neighbourhood & Community • Value for Money • Governance & Financial Viability We asked Adactus500 members for their views on the format and content of the 2010/11 report and what they would like to see in the forthcoming report (to be published in October …

Read more or Comment >>