Adactus Housing Group

Technology is advancing at a rapid rate. Nowadays you can do virtually everything online – speak to friends, pay our bills, be entertained with online music or videos, find a partner, the list is endless! Housing associations like ourselves are increasingly using social networking sites to communicate with tenants (and tenants themselves are using the internet to communicate with us). We asked Adactus500 members to give us feedback on their use of the internet (and our website), their use of …

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In March and April of this year we asked Adactus500 how satisfied they were with our overall service, the quality of their home and neighbourhood, our repairs and maintenance and whether we took their views into account.  » Please click here to view the infographics report. What we learned from the results: 1. Four fifths of the members said they were satisfied with our overall service, a slight increase on previous years. 2. Well over three quarters said they were …

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In October 2011, we published 4 Annual Reports for each subsidiary, illustrating how we had performed over the previous year under each of the National Standards: • Tenant Involvement & Empowerment • Home • Tenancy • Neighbourhood & Community • Value for Money • Governance & Financial Viability We asked Adactus500 members for their views on the format and content of the 2010/11 report and what they would like to see in the forthcoming report (to be published in October …

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Under current government plans, from April next year tenants of working age who are under occupying their properties by one or more bedrooms will have their housing benefit cut and will have to make up the shortfall themselves. As approximately 60% of Adactus tenants rely on benefits to pay a proportion or all of their rent, this would have significant implications for many of our tenants. For example, a working age couple who are paying rent with Adactus of £65 …

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The Neighbourhood Fund is a substantial pot of money controlled by our tenants to support projects and initiatives in the local area. We originally set up the Fund in 2010 to make sure our customers benefited directly from the cost efficiencies made to the business. A total of £200,000 was made available and tenants used a ‘Dragons Den’ process to decide which of the competing projects would receive financial support with a total of 70 projects across the North West …

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