Adactus500 survey results: repair appointments
We recently asked Adactus500 members for their views on the repair appointments we offer, and to get an insight into how convenient these were based on individual circumstances.
We learned a lot from this the feedback, and the results will be used to further shape our new online service, Connect, as well as the repair appointments we offer in general.
Whilst overall 8 out of 10 members felt our appointments were convenient, for households where somebody was not normally at home during the day this fell to around half – although these members tended to be prepared to wait longer for a convenient appointment. The activity also confirmed SMS text message was the most popular way to be reminded of appointments.
Scroll down to view the full results of the survey (or click here if on a mobile device).